If you live in the United States then you’ve probably heard stories of Comcast’s awesomely shitty service. Allow me to add mine to the record. I had Comcast internet, cable tv and home phone service at my last home. In order to have Comcast home phone service, a Comcast-furnished modem was provided. At the time that I moved out of my home, I went to the Comcast Service Center in Boulder and returned all of the equipment, i.e. the modem, cable tv tuner and remote control. I got a receipt showing that I returned all of those items.
A few weeks later, I started receiving emails from a Comcast representative stating that I hadn’t returned the modem, and that I had three days to do so. I responded to the email stating that yes, I had returned all of the equipment, and I attached a copy of the receipt that I got from the Comcast Service Center, showing that the equipment had been returned.
Need I say that it was like talking to a wall? I continued to get threatening emails, demanding that I return the modem. I got a final bill from Comcast showing that they owed me roughly $90, but that I was being charged $30 for the modem. I called Comcast to protest being billed for the modem. I was told that they simply had not recorded the return of the modem at the time that the bill was generated, but that I would receive a full refund check the following month.
Well here it is the following month, and I’ve received another bill, showing that I am being charged for the unreturned modem. No check, even though Comcast owes me $90+ dollars. This is SO FRUSTRATING!!! What do I have to do or who do I have to screw to get this resolved??? THIS IS RIDICULOUS!!!
I am hoping that this post somehow goes viral. Perhaps Comcast can be shamed into doing the right thing. I don’t know what else to do! Would you please do me a favor, and share this on all social media sites that you are on? I would REALLY appreciate it. Thanks!!!