UPDATE: After trashing Comcast on Twitter (deservedly) and a complaint to the FCC, Comcast finally resolved the issue, and refunded me the full amount that was owed.
If you live in the United States then you’ve probably heard stories of Comcast’s awesomely shitty service. Allow me to add mine to the record. I had Comcast internet, cable tv and home phone service at my last home. In order to have Comcast home phone service, a Comcast-furnished modem was provided. At the time that I moved out of my home, I went to the Comcast Service Center in Boulder and returned all of the equipment, i.e. the modem, cable tv tuner and remote control. I got a receipt showing that I returned all of those items.
A few weeks later, I started receiving emails from a Comcast representative stating that I hadn’t returned the modem, and that I had three days to do so. I responded to the email stating that yes, I had returned all of the equipment, and I attached a copy of the receipt that I got from the Comcast Service Center, showing that the equipment had been returned.
Need I say that it was like talking to a wall? I continued to get threatening emails, demanding that I return the modem. I got a final bill from Comcast showing that they owed me roughly $90, but that I was being charged $30 for the modem. I called Comcast to protest being billed for the modem. I was told that they simply had not recorded the return of the modem at the time that the bill was generated, but that I would receive a full refund check the following month.
Well here it is the following month, and I’ve received another bill, showing that I am being charged for the “unreturned” modem. No check, even though Comcast owes me $90+ dollars. This is SO FRUSTRATING!!! What do I have to do or who do I have to screw to get this resolved??? THIS IS RIDICULOUS!!!
I am hoping that this post somehow goes viral. Perhaps Comcast can be shamed into doing the right thing. I don’t know what else to do! Would you please do me a favor, and share this on all social media sites that you are on? I would REALLY appreciate it. Thanks!!!